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FAQ/Product Info

How long will it take to receive my item?

Production of canvases and metal take between 5 and 7 business days to complete. Transit time will depend on your location in relation to our home base, as well as your chosen shipping method. Artist enhanced prints will take an additional 5 to 7 business days for creation. 

Do you ship internationally?

Yes! We can ship any item and any size. However, international customers are subject to the customs laws of their country as well as will be responsible for all custom duties, taxes, brokerage fees, and other associate costs to ship to their country. We advise all international customers to check with their local agencies for shipping costs and regulations associated with goods coming from the United States prior to ordering. Lori Gilbert, Inc. will not accept refusals of items due to international shipping regulations or customs costs. 

Do you keep items in stock?

We do not. Items are made to order. 

Do you take custom orders or private commissions?

Yes! Please email us at with details about your project including size, subject matter, and any other special requests. You can view some of Lori's commissions here

What is your fee for private commissions?

The fee will be subject to the conditions listed above including but not limited to size, subject matter, requested timeline, and any special requests. Please email with details. 

What is your return policy?

We offer exchanges on items that are damaged in shipment by no fault of the seller. We package and ship using proven methods so your item(s) will not be damaged in shipment, however, accidents happen! Proper documentation is required including photographic evidence. Because items are made to order, returns are not typically permitted, however, we are flexible and will honor legitimate dissatisfaction or concerns with your art. Please contact for questions, or to initiate the exchange process.  

Can you enhance all of your prints?

Please contact with the name of the piece you would like enhanced including your requested size for pricing and custom requests. Enhancements will be at the discretion of the artist and options for enhancement will be based on the art piece. 

You can see examples of enhanced work below:




What do the metal prints look like?

Metal prints give a modern take on the finished product. On specially coated aluminum, metal prints are a great addition to any space.